Brand: Sachi Masala
Company: Gooday Agro Packs
Effective Date: [Insert Date]
At Sachi Masala, your satisfaction is our priority. While we strive to ensure every pack you receive is fresh, sealed, and of the highest quality, we understand that issues may occasionally arise. This policy outlines how we handle returns, replacements, and refunds.
1. Eligibility for Return or Replacement
We accept returns or offer replacements only in the following cases:
You received a damaged or tampered product.
You received a wrong product or variant.
The product is expired or defective.
The product is missing from the shipment.
⚠️ Note: Returns are not accepted for taste preferences or if the product has been opened or used.
2. Time Frame for Reporting Issues
To be eligible for a return or replacement, please raise a request within:
48 hours of receiving the product
Email: sachimasala@gmail.com
WhatsApp/Call: 88399-27074
Attach clear photos or videos of the product and packaging to help us validate the claim quickly.
3. Return Process
Contact our support team with order details and issue description.
Our team will verify the claim and, if valid, guide you through return/replacement steps.
If a return is required, we will arrange for a reverse pickup (wherever possible).
After receiving and inspecting the product, we will issue the refund or send a replacement.
4. Refunds
Approved refunds will be processed within 5–7 working days via the original mode of payment.
In case of Cash on Delivery (COD) orders, refund will be made via bank transfer or UPI.
5. Non-Returnable Items
Opened or used spice packets.
Products damaged due to improper handling by the customer.
Products returned without original packaging.
6. Cancellation Policy
Orders can be cancelled within 12 hours of placement if not yet shipped.
Once shipped, cancellation is not possible. However, you may refuse delivery and notify us for a refund (excluding shipping charges).
7. Contact Us
For refund or return-related queries:
📞 Phone: 88399-27074
📧 Email: sachimasala@gmail.com
🏢 GOODAY AGRO PACKS, S-12, SHYAM PLAZA, PANDRI, RAIPUR – 492004 (C.G.)