Brand: Sachi Masala
Company: Gooday Agro Packs
Effective Date: [Insert Date]
Thank you for shopping with Sachi Masala. We are committed to delivering our products to you in a timely, safe, and reliable manner. This Shipping Policy outlines how we handle orders, delivery timelines, shipping charges, and more.
1. Shipping Coverage
We currently deliver to most cities and towns across India.
For bulk/export orders outside India, please contact us directly at:
📧 sachimasala@gmail.com | 📞 88399-27074
2. Order Processing Time
Orders are processed within 1–2 business days after successful payment.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Estimated Delivery Time
Metro Cities: 3–5 business days
Non-Metro / Tier-2 & 3 Cities: 5–7 business days
Remote / Rural Areas: 7–10 business days
Note: Delays may occur due to unforeseen circumstances like strikes, natural calamities, or logistics disruptions.
4. Shipping Charges
Standard Shipping: ₹49 (Free for orders above ₹499)
Express Shipping (if available): Additional charges may apply (visible at checkout)
5. Order Tracking
Once your order is shipped, you will receive an SMS/email with a tracking number and courier details to monitor your delivery in real-time.
6. Packaging & Safety
All Sachi Masala products are securely packed in tamper-proof, food-safe pouches and boxes to retain freshness and ensure safe transit.
7. Damaged or Lost Packages
If your package is:
Damaged on arrival, please contact us within 48 hours with photos.
Lost in transit, we will investigate and offer a resolution or replacement.
8. Change in Shipping Address
If you wish to change the delivery address after placing the order, please reach out within 12 hours of placing the order. Once dispatched, changes may not be possible.
9. Contact Us
For any queries related to shipping:
📞 Phone: 88399-27074
📧 Email: sachimasala@gmail.com
🏢 GOODAY AGRO PACKS, S-12, SHYAM PLAZA, PANDRI, RAIPUR – 492004 (C.G.)